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Cancellations
You can cancel any time before your order is handed to DHL. Email calfko-business@diesys.co.jp as soon as possible. This voluntary cancellation limit does not affect any statutory right you have.

Handmade pieces
Every item is made by hand, so colour, shape, glaze and grain vary from piece to piece and from the photographs on this site. We regard these variations as the character of the work. Apart from any statutory right of withdrawal (see "Your statutory rights"), we do not offer returns or exchanges for change of mind or for these natural differences. Handmade variation does not excuse a defect, an unsafe item, or an item that differs materially from its description.

Damaged, defective or wrong items
If your order arrives damaged or defective, or you receive the wrong item, please tell us promptly — ideally within 7 days of receipt — at calfko-business@diesys.co.jp, with your order number and clear photos of the item (and of the outer box and label, if still available). Reporting later, or without photos or the original packaging, does not by itself remove your rights.
Please do not handle or send broken ceramics back to us yourself; contact us and we will arrange safe collection or give disposal instructions. We will provide a full refund or, if you prefer, a free replacement. If your order does not arrive at all, contact us and we will investigate and provide the remedy due. These remedies do not limit any further remedy or compensation available to you by law.

Refunds
Refunds are made to your original payment method. Because our prices include international shipping, import duties and local taxes (DDP), a full refund is the full amount you actually paid at checkout for the affected item(s), reflecting any discount applied at checkout; nothing is deducted for shipping, duty, tax or handling, and our inability to recover duties or taxes does not reduce your refund. Where only part of an order is affected, we refund the affected item(s).
We aim to refund within 10 business days of agreeing the refund. Where local law sets a shorter period, that period applies and takes priority (see "Your statutory rights").

Your statutory rights
Taiwan — under Article 19 of the Consumer Protection Act you may withdraw within 7 days of receiving the item, without giving a reason and at no cost to you, by either returning the item or sending us written notice (email is fine); you do not need our prior approval, and sending the item or the notice within the 7-day period is enough. For the return you may choose: (1) we arrange and pay for DHL collection within 15 days of your notice; or (2) you return the item yourself and we reimburse your reasonable return postage (please keep the receipt). We refund the full amount you paid at checkout within 15 days after the item is collected or returned. The statutory refund deadline takes priority and does not depend on us both confirming the refund. Normal inspection of the item does not affect your refund.
Thailand — under the Direct Sales and Direct Marketing Act B.E. 2545 you have an equivalent 7-day right, exercised by written notice (email is fine). We will refund the full amount you paid at checkout within 15 days of receiving your notice, without waiting for the item to be returned. You may keep the item until you are refunded; please take reasonable care of it and keep it available for collection for 21 days from your notice. We arrange and pay for collection, and we bear the risk of loss or damage once the item has been collected. We are not responsible for loss of or damage to the item that results from your failure to take reasonable care of it while it is in your possession.
Hong Kong — there is no general statutory cooling-off right for online purchases, but your rights to goods of merchantable quality, fit for purpose and as described are unaffected.

Non-returnable
Apart from a statutory right of withdrawal, we accept returns only for items that are damaged, defective or incorrect. We do not offer change-of-mind returns for opened consumables or gift cards.

Contact
calfko-business@diesys.co.jp