Taiwan Purchase Information

This notice is provided pursuant to Article 18 of Taiwan's Consumer Protection Act. Please read it carefully before purchasing and keep a copy for your records. Where it conflicts with any mandatory statutory provision that applies to you, the statutory provision prevails.

Seller Information

Company name: DIESYS Co., Ltd. (株式会社ダイシス) / Brand: CALFKO.
Representative: Y. Kusanagi
Address: 1655-1 Yasuda, Shunan-shi, Yamaguchi 745-0631, Japan
Phone: +81-833-92-2070
Email: calfko-business@diesys.co.jp
Customer service hours: 8:30–17:00 Japan Standard Time (closed Saturdays, Sundays, and Japanese public holidays)

Product Information

Product content, specifications, quantity, and price are shown on each product page and in the checkout summary; the pricing currency is clearly indicated on the product and checkout pages.

Price and Payment

The price shown on each product page includes international shipping, import duties, local taxes, and customs clearance fees (DDP). No additional charges are due on delivery. Payment methods: credit card, Apple Pay, Google Pay, and Shop Pay. Payment is completed when the order is placed.

Shipping

Orders are shipped via DHL Express. Orders ship within 7–10 Japanese business days after order confirmation, and transit typically takes a further 2–5 business days. Customs clearance into Taiwan may require identity verification through the EZ WAY app; for each shipment the recipient must confirm and authorize the shipment in the app. We will notify you separately at the time of shipment.

Quantity Limits

A maximum of 2 sets per order for set-type products, and a maximum of 5 units for consumables (tea, incense). We may be unable to accept orders exceeding these limits, or may contact you individually about them.

Cancellation

You may cancel your order by emailing calfko-business@diesys.co.jp before the order is handed over to DHL. This voluntary cancellation does not affect your statutory rights.

Seven-Day Right of Withdrawal (Consumer Protection Act Article 19)

You may terminate this sales contract within seven days from the day after you receive the goods, without giving any reason and without bearing any cost or consideration, by returning the goods or sending written notice (email to calfko-business@diesys.co.jp is acceptable). It is sufficient to ship the goods or send written notice within this period; our prior consent is not required.
Return method (choose one):
(1) We arrange collection: once you give written notice of termination, unless otherwise agreed, we will arrange for DHL to collect the goods from the original delivery address or an agreed location within 15 days from the day after we receive your notice, at our expense.
(2) You return the goods yourself: if it is more convenient for you, we will reimburse your reasonable return shipping cost (please keep the receipt).
Refund: We will refund the full amount you paid to your original payment method within 15 days from the day after we collect the goods or receive your returned goods. The statutory refund deadline and its starting date take priority and are not conditioned on mutual confirmation of the refund. A necessary inspection of the goods does not affect your right to a refund.
As pottery is fragile, for safety we recommend contacting us first to arrange collection or to receive packaging guidance; this recommendation does not limit your statutory right to return the goods yourself or to terminate the contract by written notice.

Exceptions to the Right of Withdrawal

All products we currently sell are subject to the seven-day right of withdrawal described above; we do not claim that any statutory exception applies.

Defective, Damaged, or Incorrect Items

If goods arrive damaged, defective, or incorrect, please notify us as soon as possible (within 7 days of receipt is recommended) by emailing calfko-business@diesys.co.jp with your order number and photos of the product (and of the outer box and labels if you still have them). A delay in notifying us, or not including photos, will not by itself cause you to lose your rights. Damaged pottery does not need to be returned; please follow our instructions or keep it as directed. We will provide a full refund or, at your choice, a free replacement.

Complaints

If you have any questions or concerns about how we have handled your case, please email calfko-business@diesys.co.jp. You may also file a complaint directly with your local municipal or county government's Consumer Service Center, or use the Executive Yuan Consumer Protection Committee's online complaint system, without contacting us first. If your first complaint is not resolved satisfactorily, you may file a second complaint with a Consumer Protection Officer.

Personal Data

We handle your personal data in accordance with Japan's Act on the Protection of Personal Information and other applicable laws; see our Privacy Policy for details. Identification information required for customs clearance is generally collected directly from you by DHL, to the extent necessary for customs purposes.